1. Introduction
Welcome to BukHut ("BukHut", "we", "our", or "us").
BukHut is a multi-tenant booking and business management platform that enables businesses to list, manage, and offer bookable services while allowing customers to discover, compare, and book appointments online.
These Terms of Service ("Terms") govern access to and use of the BukHut platform, including the BukHut website, business management tools, booking systems, customer accounts, future mobile applications, and all related services provided by BukHut.
By creating an account, accessing, or using BukHut, you agree to comply with these Terms. If you do not agree to these Terms, you must not use the platform.
2. Eligibility
To use BukHut, users must:
- be at least 18 years old or the legal age of majority in their jurisdiction
- have the legal capacity to enter binding agreements
- provide accurate and complete information during registration
BukHut is not intended for individuals under the age of 13.
3. User Accounts
3.1 Customer Accounts
All registered users are automatically enrolled as customer accounts and may:
- browse services
- make bookings
- manage appointments
- maintain booking history
- interact with businesses listed on BukHut
Customer accounts are free to maintain and do not require subscription payments. Customers are only charged when purchasing or booking services from businesses.
3.2 Business Accounts
Eligible users may upgrade or enrol as business users to list services and manage bookings through BukHut.
Business accounts may:
- create public business profiles
- configure services and pricing
- manage staff and schedules
- manage customer bookings
- define availability and operational rules
- receive payments through supported payment systems
Business account holders retain customer-level permissions and may also use BukHut to book services from other businesses.
4. Business Verification
BukHut may require businesses to provide:
- company registration information
- Companies House numbers where applicable
- business contact details
- supporting verification documentation
BukHut may classify businesses as verified businesses or unverified businesses.
Customers are encouraged to use verified businesses where available. Use of unverified businesses is undertaken at the customer's own discretion and risk.
BukHut reserves the right to suspend, restrict, reject, or remove business accounts that provide inaccurate information, fail verification checks, violate these Terms, or engage in fraudulent, abusive, or unlawful conduct.
BukHut may cooperate with relevant authorities where unlawful activity is suspected.
5. Platform Role
BukHut acts as a technology platform facilitating:
- service discovery
- appointment scheduling
- payment workflows
- booking management
- customer-business communication
BukHut is not the direct provider of services listed by businesses on the platform unless explicitly stated otherwise.
Businesses remain solely responsible for:
- the quality of their services
- business operations
- customer interactions
- legal compliance
- licensing and regulatory obligations
- fulfilment of booked appointments
6. Bookings and Appointments
Customers may book services through BukHut by:
- selecting a business or service
- choosing an available appointment slot
- confirming booking details
- completing payment where required
Businesses are responsible for ensuring availability accuracy, service descriptions, pricing accuracy, and operational readiness for confirmed bookings.
BukHut may provide booking confirmations, reminders, notifications, and calendar integrations.
7. Subscription and Billing
7.1 Business Subscription Model
Business users may be subject to monthly subscription plans, per-booking fees, or other commercial pricing models offered by BukHut.
A one-month trial period may be offered to eligible businesses. Any trial, renewal, recurring charge, or automatic billing arrangement will be presented to the business before payment obligations begin, and businesses are responsible for reviewing the applicable plan terms before continuing.
At the end of the trial period, subscription charges may commence or per-booking billing may apply depending on the selected plan and the disclosures accepted by the business.
Businesses are responsible for ensuring valid payment methods remain available for active subscriptions or billing obligations.
7.2 Customer Payments
Customers do not pay subscription fees for using BukHut. Customers only pay for services booked through businesses listed on the platform.
8. Payments and Payment Processing
Payments on BukHut are processed through third-party payment providers, including Stripe.
BukHut does not store full payment card information.
Users agree that payment providers may process transaction-related information in accordance with their own policies and terms.
BukHut reserves the right to delay payouts, hold funds temporarily, investigate suspicious transactions, or suspend transactions associated with disputes, fraud, abuse, or chargeback risks.
9. Cancellation and Refund Policy
Cancellation and refund outcomes are subject to applicable law, statutory consumer rights, business policies, payment provider rules, and the facts of the booking.
9.1 Business Cancellation
If a business cancels a confirmed booking before the scheduled appointment time, the customer may be entitled to a full refund of amounts paid for the affected service, subject to applicable law and payment provider limitations.
9.2 Customer Cancellation
If a customer cancels within 12 hours of the scheduled appointment time, the customer may not be entitled to a full refund where the business has incurred reasonable costs or losses as a result of the late cancellation.
A minimum booking fee of GBP 5, or another reasonable amount defined by the business and disclosed to the customer, may be retained where legally permitted. The remaining balance, where applicable, may be refunded to the customer.
9.3 Customer No-Show
If a customer fails to attend a scheduled appointment without cancelling before the appointment time, and the business confirms the no-show, the business may be entitled to retain part or all of the service fee where legally permitted and reasonable in the circumstances.
9.4 Refund Discretion
Refund determinations may depend on platform records, cancellation timing, business policies, dispute investigations, payment provider limitations, statutory rights, and applicable law.
BukHut reserves the right to make operational decisions regarding platform-mediated refund handling where necessary.
10. Disputes Between Customers and Businesses
In the event of a dispute between a customer and a business:
- both parties may be required to cooperate with BukHut
- BukHut may request additional evidence or communication
- BukHut may facilitate discussions intended to resolve disputes amicably
Where necessary, payments or pending payouts may be temporarily held, and transactions may remain suspended until investigations are concluded.
BukHut does not guarantee dispute outcomes and may rely on available evidence when making operational decisions.
11. User Conduct
Users agree not to:
- provide false information
- impersonate others
- misuse the platform
- engage in fraudulent activity
- interfere with platform operations
- attempt unauthorised access
- distribute malicious software
- use BukHut for unlawful purposes
- harass, threaten, or abuse other users
Businesses additionally agree not to:
- misrepresent services
- manipulate bookings or reviews
- engage in deceptive practices
- operate unlawfully or without required authorisation
12. Intellectual Property
All BukHut platform content, branding, software, systems, designs, logos, interfaces, and proprietary technology remain the property of BukHut and/or Galini Systems.
Users may not copy, reproduce, reverse engineer, distribute, or commercially exploit any part of the platform without prior written authorisation.
13. Availability and Platform Changes
BukHut may modify platform features, update pricing, introduce new functionality, discontinue features, perform maintenance, or update infrastructure or integrations.
While we aim to maintain reliable availability, BukHut does not guarantee uninterrupted or error-free operation.
14. Third-Party Services and Integrations
BukHut may integrate with third-party services including Stripe, Google services, Apple authentication, Amazon Web Services, Firebase, and Cloudinary where applicable.
BukHut is not responsible for third-party outages, external service interruptions, third-party policies, or actions taken by external providers.
15. Privacy
Use of BukHut is also governed by the BukHut Privacy Policy.
Users acknowledge that information may be processed in accordance with that policy.
16. Limitation of Liability
To the fullest extent permitted by law:
- BukHut provides the platform on an "as is" and "as available" basis
- BukHut does not guarantee service quality from businesses listed on the platform
- BukHut is not liable for indirect, incidental, consequential, or business-related losses arising from platform use
BukHut's total liability relating to any claim arising from use of the platform shall not exceed the amount paid to BukHut by the affected user during the preceding three months, unless otherwise required by law.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any other liability that cannot legally be excluded or limited under applicable law.
17. Suspension and Termination
BukHut may suspend or terminate accounts where users:
- violate these Terms
- engage in unlawful activity
- abuse the platform
- compromise platform security
- fail payment obligations
- provide false or misleading information
Users may discontinue use of the platform at any time.
Certain obligations may survive termination where legally necessary.
18. Future Mobile Applications
BukHut currently operates primarily as a web-based platform.
Future mobile applications may become available for supported devices and operating systems. Additional terms or policies may apply to those applications when released.
19. Changes to These Terms
BukHut reserves the right to update these Terms periodically.
Changes may occur due to legal requirements, operational changes, feature updates, security improvements, or business restructuring.
Updated Terms will be published on the platform with revised effective dates.
Continued use of BukHut following updates constitutes acceptance of the revised Terms.
20. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms or use of the BukHut platform shall be subject to the jurisdiction of the courts of England and Wales.
21. Contact Information
For enquiries relating to these Terms, contact:
These Terms should be read together with the BukHut Privacy Policy and any specific plan, payment, or booking information shown during use of the platform.
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